JUMP TO SOLUTION Solved

Original topic:

Galaxy J7 WiFi Connection Issues

(Topic created: 08-03-2018 07:38 AM)
jamiemarie1127
Astronaut
Options
Other Mobile Devices

I bought my Galaxy J7 back in late November 2015. Starting last week, it wasn't connecting to my home WiFi. It said it was connected, but the internet wouldn't work. The past couple days I noticed that it's having trouble connecting to other WiFi signals as well, such as my school and work. I've tried restarting the phone, restarting the home WiFi router, turning off WiFi saving, and I have even done a factory reset on my phone. Still, the WiFi won't work. Any suggestions?

104 Replies
Samsung_Stephanie
Samsung Moderator
Samsung Moderator
Options
Other Mobile Devices

If your phone is not connecting to the network there are a few things to try out: (Retest the connection after each step)

 

  • First, test rebooting the phone, this is just turning it off for a few minutes then turning it back on.
  • Next, make sure the date and time settings are correct as these can cause other issues to occur
  • Next is test a battery pull, for those that can't you can simulate a battery pull by leaving the phone turn on and pressing and holding Power + Volume Down until the phone reboots
  • Next, load the phone into safe mode to make sure no apps are preventing the connection, while in safe mode attempt to connect to the network
  • Next, test rebooting the router/modem and retesting the connection
  • If all else fails, back-up all important information and complete a reset through the settings.

If nothing else works, we can look into shipping the phone to a service center to be evaluated or you can check for local walk-in locations to get the evaluation. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

0 Likes
Reply
userRkyYoxEAbR
Constellation
Options
Other Mobile Devices

Im having the same issue but mine will connect to wifi and ill play 2 or 3 min on my game andnin the middle of playing im cut off with my phone saying i need wifi for my game trying to reconnect.  And its doing that usually 5 to 20 min in between that and when it will come back again .  Ive tried everything i can find directions to try.  I havent had it a year and got pit brand new 

0 Likes
Reply
Anonymous
Not applicable
Options
Other Mobile Devices

Are your time and date as well as the zone set to auto? 

0 Likes
Reply
SamsungJace
Honored Contributor
Options
Other Mobile Devices

Hello, Just following up to see if any assistance is needed? 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

0 Likes
Reply
Bratlema
Constellation
Options
Other Mobile Devices

I would like to know how to go into safety mode? And my issue isn't a WiFi issue but smart view. I used my phone data and smart view app in settings to stream movies to my TCL roku tv as I do not have internet, for entire 8 months. Then in late June my tv and phone could no longer connect thru smart view app and it's costing me too much to keep using my phone hot spot. 

This problem is existing on all 3 of my family j7 prime phones.

Why?

0 Likes
Reply
usersfIIif79sg
Constellation
Options
Other Mobile Devices

Why do I keep seeing instructions regarding Samsung Galaxy J7 that are not on my phone! I want to keep my internet connected and the steps in the instructions are not on my phone! This is happening every time I look up anything to clarify problems. 

0 Likes
Reply
usersfIIif79sg
Constellation
Options
Other Mobile Devices

Answer to why wifi is off on Samsung J7 is the mobile date button was off. Not sure how that happened. No one suggested to look this up in settings. I found it under Settings-connections-data usage. I have not changed anything that would affect this but it was off. After turning this on, my wifi works on my phone. YAY!

0 Likes
Reply
userGpwv203EfU
Constellation
Options
Other Mobile Devices

Hi

I keep getting the Wi-Fi exclamation mark and being no Wi-Fi is available even though I am in front of the wifi modem and the phone days the signal is very strong. This is happening since the last update. What?!

0 Likes
Reply
Anonymous
Not applicable
Options
Other Mobile Devices

Is it able to pick up other Wi-Fi networks?

0 Likes
Reply
SamsungViv
Honored Contributor
Options
Other Mobile Devices

Just checking to see if any more assistance is needed.  🙂


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

0 Likes
Reply