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Rocco_cCdHs5O
Astronaut

Galaxy J7 crown update

I keep recieving a text that tells me this... Your phone requires 1 or more software updates. When you receive a notification, please sign on to Wi-Fi and click "Install" to proceed with this secure update.

9 REPLIES 9
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Samsung_zVbNL4S
Astronaut

Me too can't figure it out

Me too can't figure it out

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Samsung Moderator
Samsung Moderator

Re: Me too can't figure it out

Just to clarify, are you are receiving a text message or a notification on your device?

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user4AEmwUtth8
Constellation

Re: Me too can't figure it out

Text message

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useraOMRQE5XBk
Asteroid

At least with my J7 Crown from Tracfone, I have to use a...

At least with my J7 Crown from Tracfone, I have to use a computer and SmartSwitch. Tracfone has lots of other brands and they do this with other phone too.

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ShaiSlater85
Constellation

I keep getting the same message

I keep getting the same message

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userJKR5SHACiS
Constellation

Following

Following

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usernQKH5VjOW5
Constellation

Re: Galaxy J7 crown update

I'm receiving the same message. My wife has the same phone as I do and she was able to update hers. 

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Samsung Moderator
Samsung Moderator

Re: Galaxy J7 crown update

If you unable to download and install the update through the settings, I recommend using Smart Switch. https://www.samsung.com/us/support/owners/app/smart-switch

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user8G3wgP2sgF
Astronaut

Re: Galaxy J7 crown update

The new update is. Icons changed, battery draining quicker, some of my contacts, photos and notes are missing. Icons look like a 3 year old did them. I'm trying to find out how to get the update off my phone, it's.

 

 

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