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Original topic:

Galaxy M31 keeps restarting

(Topic created: 12-21-2021 03:22 AM)
user3OYzxCbUwd
Constellation
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Other Mobile Devices

I have been using this for 9 months now. I am a moderate phone user, NO GAMES, no Facebook, I use for Whatsapp, camera, news app, Youtube, Amazon, Payapps.


The biggest and unsolvable problem is auto restart.

From 3 months onwards, the phone started freezing and auto-restarting, mostly when taking photos.
I updated software, did not solve.
By 6 months, the frequency of auto restart increased to 5-10 times a day. It restarts ANYTIME. The store will not help replace.
Now, by 9months, the phone auto restarts almost 50 times a day. It also auto shutdown. This happens ANYTIME. Just sitting over the table it will die or restart. It has become unuseable now.
I did a hard factory reset...did not solve the problem.
Now, I am shopping for a new phone.

Can anyone suggest a fix? Or Samsung send an update to fix this??

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LongHiker
Epic Samsung Care Ambassador
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@user3OYzxCbUwd Since this discussion area is for US products you may not find the answers you need. You should seek out a Samsung discussion or support site which covers the area where this device is sold. 

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LongHiker
Epic Samsung Care Ambassador
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Other Mobile Devices

@user3OYzxCbUwd Since this discussion area is for US products you may not find the answers you need. You should seek out a Samsung discussion or support site which covers the area where this device is sold.