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Constellation

Galaxy Watch 46mm connection issue

My Galaxy Watch 46mm frequently will dissonect from my phone suddenly. Then I have trouble reconnecting it. Hitting connect in the Wearables app only sometimes fixes it. I also try to turn off the watch to restart it but when I hit the power button the watch just freezes and then eventually goes back to the home screen. Eventually when I do mange to turn it off it fixes the problem only for it to happen again a day or two later.

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Re: Galaxy Watch 46mm connection issue

hi go into notes post and u will find the answer to this problem. Good luck.
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Samsung Care Ambassador

Re: Galaxy Watch 46mm connection issue

Good morning @userC7oeSpMvk0 I'm sorry to read about your frsutations with keeping your Galaxy Watch connected to your device. 

 

Try this: Start from scratch. In your Galaxy Wear app scroll to the bottom where it says "about watch" tap it> next scroll to the very bottom of the page under "looking for something else" will be the reset option. Rest your Galaxy Watch. 

 

I would also recommend Uninstalling the Galaxy Wear app then reinstalling it again then go through the process of repairing it to your device. Usually that works. 

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