Showing results for 
Search instead for 
Did you mean: 

Galaxy Watch Active Bluetooth issue

My wife received a Galaxy Watch Active as a gift in May, 2020.  Lately the bluetooth stopped connecting.  She gets the vibrations and notifications when she gets a text message, but not when she receives a phone call.  Her phone (galaxy a50) shows that it is connected to the watch by blue tooth.  The watches bluetooth icon shows that it is on, but when she scrolls to settings, it shows that the bluetooth is turned off, and it won't let her turn it on.  Any suggestions? 

Community Manager
Community Manager

Re: Galaxy Watch Active Bluetooth issue

Hello there, is your wife's watch only connected via Bluetooth? It's recommended in order to have functionality of all features to connect your watch via the Galaxy Wearables application.

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.