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Constellation

Galaxy a71 5G

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I recently bought a new T-Mobile A71 5G.  When my phone rings, I press the green telephone icon but nothing happens.  I am an elderly user so not that phone savvy.  I appreciate any help you can give.

 

Best regards,

 

Gordon

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Supernova

Re: Galaxy a71 5G

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@usertCtMhcWmNO Welcome to the forum!

When you see an incoming call touch the green answer button and swipe to the edge of the circle outward to answer. 

These two sites explain more on that user interface. I personally do not like that this is how you answer since it is not intuitive. I have added this as a feedback tag her so others see that as well.

https://www.dummies.com/consumer-electronics/smartphones/samsung-galaxy/answer-calls-samsung-galaxy-...

https://www.samsung.com/au/support/mobile-devices/how-to-configure-call-answering-ending-settings/

 

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Did this reply help? Be sure to click" ✓ Accept as Solution" if you found this reply solved your issue or pointed you in the right direction. You can also click the heart to let me know your appreciation! 

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Supernova

Re: Galaxy a71 5G

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@usertCtMhcWmNO Welcome to the forum!

When you see an incoming call touch the green answer button and swipe to the edge of the circle outward to answer. 

These two sites explain more on that user interface. I personally do not like that this is how you answer since it is not intuitive. I have added this as a feedback tag her so others see that as well.

https://www.dummies.com/consumer-electronics/smartphones/samsung-galaxy/answer-calls-samsung-galaxy-...

https://www.samsung.com/au/support/mobile-devices/how-to-configure-call-answering-ending-settings/

 

--


Did this reply help? Be sure to click" ✓ Accept as Solution" if you found this reply solved your issue or pointed you in the right direction. You can also click the heart to let me know your appreciation! 

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Constellation

Re: Galaxy a71 5G

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Thanks a million.

 

Gordon

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Cosmic Ray

Re: Galaxy a71 5G

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Gordon - a lot of my friends have had the same problem, and they are much younger!!!  Smiley Wink  It's just not that intuitive, but once you hit the button and swipe a few time, you'll get used to it!

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Re: Galaxy a71 5G

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just drag the green icon outside of the circle! 👍
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Samsung Moderator
Samsung Moderator

Re: Galaxy a71 5G

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Thank you for sharing!  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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