cancel
Showing results for 
Search instead for 
Did you mean: 
userQOu6eSGSSD
Constellation

Galaxy buds not charging wirelessly

I have just noticed in the last week that my Galaxy Buds no longer wirelessly charge. I have tried them on several different wireless chargers including the one on my s10+ and the light on the case will not light up.  The case still charges if I plug it in. Any suggestions?

4 REPLIES 4
Samsung Moderator
Samsung Moderator

Re: Galaxy buds not charging wirelessly

Hey there!

Have you tried this troubleshooting article for assistance with your power share?

You can locate the article here: http://www.samsung.com/us/support/troubleshooting/TSG01109653/

 

 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
Loading...
userQOu6eSGSSD
Constellation

Re: Galaxy buds not charging wirelessly

I have tried charging the case wirelessly on several chargers and the phone without a case on.  I have charged other devices wirelessly with all of them, so I know they work.

 

I believe this is an issue with the case.

 

Thank you for the help.

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Galaxy buds not charging wirelessly

Can I have your full model code and serial number via private message

Reply
Loading...
Kedarvis
Constellation

Re: Galaxy buds not charging wirelessly

I'm having the same issue.

Reply
Loading...