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userK1zo5pO03i
Constellation

Galaxy buds replacement

My right galaxy bud wont connect to my phone and it has been in the charging case all day and before I put it in the case, it was working perfectly fine. I need a replacement or some help with the matter. These things are less than a month old

2 REPLIES 2
Honored Contributor

Re: Galaxy buds replacement


@userK1zo5pO03i wrote:

My right galaxy bud wont connect to my phone and it has been in the charging case all day and before I put it in the case, it was working perfectly fine. I need a replacement or some help with the matter. These things are less than a month old


Check to see if the charging pins in the case do really charge the right earbud.  So the pins or the earbuds contacts where pins touch, could have some dirt or could be misaligned which could prevent charging...

If the above is found to be good, then connect your earbud(s) to your phone and though Galaxy Wearable app, then from "about" menu - reset them.

If all above fails, contact Samsung Tech support:

https://www.samsung.com/us/support/


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Samsung Moderator
Samsung Moderator

Re: Galaxy buds replacement

Thank you for that reaching out. Can you please send me a picture of the error message you are receiving in private message: http://bit.ly/2JH2rq2 Also, can I please have your full model number, software version on each earbud, the device your earbuds are paired to, your service provider, and the Galaxy wearable app version number?

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