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Galaxy j phones Random Passwords

(Topic created: 11-03-2019 02:35 PM)
userxqgZFqgMCL
Constellation
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Other Mobile Devices

Anyone have the same problem I do with my phones the phones some how get passwords I never installed on them and also encrypted . I have to do a hard reset or factory reset to acces my phones again am I going crazy or is this happening to anyone else.?

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Samsung_Stephanie
Samsung Moderator
Samsung Moderator
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Thanks for reaching out. We would suggest reaching out to your carrier for assistance with this concern.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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HitEmWitDaHein
Cosmic Ray
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Honestly I dont think you are. My j7 has been sending msgs to ppl. I look at some of sys log files and there's some strange commands in them. I did a factory reset & it's still happening

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Samsung_Stephanie
Samsung Moderator
Samsung Moderator
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Other Mobile Devices

Thanks for reaching out. We would suggest reaching out to your carrier for assistance with this concern.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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userxqgZFqgMCL
Constellation
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samehow my lovely neighbours hack my account because thet hate my music out loud

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