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Constellation

Re: Gear 360 (2017) won't charge/turn on

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How did you get a a return label to return the defective unit?

 

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Asteroid

Re: Gear 360 (2017) won't charge/turn on

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I have not got the return label yet its suppose to come via email.....

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Astronaut

Re: Gear 360 (2017) won't charge/turn on

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Hi dear !

 

I have the same prblm with the new Samsung gear 360….The solution it so easy, just use a power bank to charging the Gear & it going to back in life…

 

Good luck bud Smiley Happy

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Constellation

Re: Gear 360 (2017) won't charge/turn on

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Here is what worked for us.

 

1. Plug the camera into a compter USB port with the supplied USB-C cable

2. Wait for the charging indicator light to illuminate above the power button.

3. Disconnect the camera charging cable from the computer's USB port.

4. Plug the camera's charging cable into a wall charger of your coice.

 

 

This has worked for every camera we have come accross, including the 2 we recieved for my kids's phones.

 

Hope this helps.

 

-dphillipsjr76

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Constellation

Re: Gear 360 (2017) won't charge/turn on

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This also worked for me... Dead out of the box, no charge light or response.... Plugged it in to the computer and it came to life... Also worked on charger after having it connected to the computer. Thanks!
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Constellation

Re: Gear 360 (2017) won't charge/turn on

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Same problem for me. I got mine in today and was excited to use it. I followed the instructions and plugged it in . After a moment or so I heard a pop. ... After that, even when unplugged, the camera just gets hotter and hotter. It will not turn on. I am actually a little concerned about how hot it is getting so I put it in a plastic bag and put it in the refrigerator to cool down. This brings back memories of exploding phones from last year. I would prefer not to have my camera explode . Considering the numbers of reports I am saying, I can only surmise that this is a bad batch of battery or something similar.

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Cosmic Ray

Re: Gear 360 (2017) won't charge/turn on

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After you plugged your Gear 360 in the computer, how long did it take for the charging light to turn on?

 

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Cosmic Ray

Re: Gear 360 (2017) won't charge/turn on

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I finally found a way to make this camera turn on.  I created a two minute video of my solution:. https://youtu.be/N4JATcOGAjU


@Moneyman73 wrote:

After you plugged your Gear 360 in the computer, how long did it take for the charging light to turn on?

 


 

Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube.
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Constellation

Re: Gear 360 (2017) won't charge/turn on

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Tried your suggestion but nothing lights up. So sad.
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Constellation

Re: Gear 360 (2017) won't charge/turn on

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I did the plug into the computer usb port idea.

It worked. Light came on, unplugged it, unplugged it in the wall, it's charging now.

 

 

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