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Astronaut

Group Text Messages Not Downloading

A couple weeks ago, after the September update was installed on my phone (Galaxy J7), I now have intermittent issues with my group text messages showing up as if sent not in a group, and not downloading. It shows as a download option but I can't download any of them. Other times the text from the same person in the same group comes through as normal. I don't pay for data but have never had this happen before, and it also happens while I'm on wifi. I have AT&T pay as you go.

 

Anybody else have this issue and/or know of a fix? I went to the AT&T store and they couldn't do anything about it.

 

I've restarted my phone, done a soft reset, cleared message cache, cleared extra space on my phone, tried it in safe mode, but still having the issue.

 

Thanks in advance!

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Astronaut

Re: Group Text Messages Not Downloading

I have AT&T too. same issue. I've talked with them for hours. gone as far as to factory reset my Note8. I still don't get all of my MMS messages. wifi router is new and up to date.

help?
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