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Original topic:

Help me enter my locked phone

(Topic created: 10-11-2021 03:07 AM)
Tay32
Astronaut
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Other Mobile Devices
A01af

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SamsungJace
Honored Contributor
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Other Mobile Devices

If you have forgotten the password and cannot use the Android Device Manager or Findmymobile.samsung.com, then a factory reset would be required in order to get into the phone. Additionally, the phone will ask for either your Google or Samsung account information in order to re-access your phone once the reset has been completed. Here are some steps if you need them: https://www.verizon.com/support/knowledge-base-229899/#:~:text=Ensure%20the%20device%20is%20powered,...


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Solution
SamsungJace
Honored Contributor
Options
Other Mobile Devices

If you have forgotten the password and cannot use the Android Device Manager or Findmymobile.samsung.com, then a factory reset would be required in order to get into the phone. Additionally, the phone will ask for either your Google or Samsung account information in order to re-access your phone once the reset has been completed. Here are some steps if you need them: https://www.verizon.com/support/knowledge-base-229899/#:~:text=Ensure%20the%20device%20is%20powered,...


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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