JUMP TO SOLUTION Solved

Original topic:

Help me my Samsung Galaxy J7 battery draining fast

(Topic created: 10-30-2017 03:24 PM)
YoungChris
Asteroid
Options
Other Mobile Devices
Since i got the update nougat my battery draining fast please help my phone was great before the whole thing happen a good battery life now it sucks
Solution
SamsungCourt
Comet
Options
Other Mobile Devices

Hey everyone, 

We did get some reports in from our other thread where folks have said that taking the battery out for a few moments and then restarting the device before attempting to charge has solved the problem. If you've tried this and are still not able to charge your device above 91% please send me a PM with the following information:

 

1) Name
2) Full Model Number
3) Carrier
4) Baseband Version
5) IMEI Number
6) Where you bought your device?
7) Where you currently use your device (region wise)?

0 Likes
Reply
user4PBMT187vk
Constellation
Options
Other Mobile Devices

1.Samsung galaxy j7 2016

2.SM J710FN

3.Tim telecom italia

4.J710FXXU4BQL3

5.357125071265544

6.I bought it mediaworl ancona italy 

7.I'm using this mobile in Porto recanati marche region

0 Likes
Reply
userUVut6yBJbK
Astronaut
Options
Other Mobile Devices

1) Haley Brown
2) SM-J727T1
3) Cricket
4) ??
5) 354254091049499
6) Metro PCS
7) USA Galion, OH 44833

0 Likes
Reply
SamsungLarryK
Samsung Moderator
Samsung Moderator
Options
Other Mobile Devices

Have you updated the device recently?

0 Likes
Reply
userXNCbBUhYqo
Constellation
Options
Other Mobile Devices
Was this to my question?
0 Likes
Reply
userMu9W2uRp2F
Astronaut
Options
Other Mobile Devices
my j7 did the same thing. then I noticed that the location services had been set to extreme. changed it to low and battery lasted longer. the update changes all settings without telling you.
0 Likes
Reply
user8QW00Jilkl
Constellation
Options
Other Mobile Devices

Go to settings > apps > Google play services > storage > manage storage > CLEAR ALL DATA, restart phone and you are done everything will be normal as before, I was so frustrated of this problem a few days ago, even bought a new battery but nothing changed, called customer support and they asked me to reset my device would solve the problem but I didn't reset my device got lots of important data all I did was reset Google play services app storage  everything is fine now even tested the old battery and it is working fine, just wasted my money by buying the new battery

0 Likes
Reply
user4PBMT187vk
Constellation
Options
Other Mobile Devices
Re: Help me my Samsung Galaxy J7 battery draining fast 
 

1.Samsung galaxy j7 2016

2.SM J710FN

3.Tim telecom italia

4.J710FXXU4BQL3

5.357125071265544

6.I bought it mediaworl ancona italy 

7.I'm using this mobile in Porto recanati marche region

0 Likes
Reply
userpYVRu7NDwX
Astronaut
Options
Other Mobile Devices

Having the same problem. The software update occured a couple of days ago and now the battery can´t stand 3 hours when i had it running for the whole day. Tried to reduce the screen glow and other settings but its still beeing drainned. 

 

Cant understand why this is happening nor do i know if i can trust in samsung in my next purchase. 

0 Likes
Reply
userXNCbBUhYqo
Constellation
Options
Other Mobile Devices

So my Samsung J7 is less than 3 months old and has been working fine, until the last update that I allowed to install overnight and now the battery drains even while plugged into my CLA all day. Can I reset the phone back to the it's factory settings? Aind if so, will I lose my contact information and everything else on my phone?

0 Likes
Reply