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Sachu
Constellation

Re: Help me my Samsung Galaxy J7 battery draining fast

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Whats is the solution for this battery draining?
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Samsung Moderator
Samsung Moderator

Re: Help me my Samsung Galaxy J7 battery draining fast

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Could you provide me with the model code for this device?

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Sachu
Constellation

Re: Help me my Samsung Galaxy J7 battery draining fast

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SM-G611F

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Samsung Moderator
Samsung Moderator

Re: Help me my Samsung Galaxy J7 battery draining fast

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@Sachu; To enable Safe Mode, follow the link below. It will take you to a step by step guide. Let us know if this helps. Thanks!

 

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=676183&modelname=SM-...

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Sachu
Constellation

Re: Help me my Samsung Galaxy J7 battery draining fast

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In my phone there is no safe mode is on. And also my battery is draining. Plz give me a solution.

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Samsung Moderator
Samsung Moderator

Re: Help me my Samsung Galaxy J7 battery draining fast

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Give this a shot; Settings>apps>3 vertical dots>Show system apps> Phone (All3)>Storage>Clear Data/Cache

Settings>Apps>Click on the three dots at the top right corner>Show system Apps>Device Maintenance>Storage> Clear Cache

 

Settings>Apps>Click on the three dots at the top right corner>Show system Apps>Battery>Storage> Clear Cache

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Samsung Moderator
Samsung Moderator

Re: Help me my Samsung Galaxy J7 battery draining fast

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Hello, Just following up to see if you still need any assistance?

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Sachu
Constellation

Re: Help me my Samsung Galaxy J7 battery draining fast

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Sir . I do all the thing you say. But the battery draining is not stoped. Sir plz make necessary steps. 

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Samsung Moderator
Samsung Moderator

Re: Help me my Samsung Galaxy J7 battery draining fast

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Just to double check, when you placed the phone in safe mode, the battery still drained faster than normal?

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Samsung Moderator
Samsung Moderator

Re: Help me my Samsung Galaxy J7 battery draining fast

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Hello @Sachu, Just following up to see if any assistance is needed? 

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