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user9gRu6r8iOM
Constellation

Hi Bixby not working on lock screen

I just got a new Samsung Galaxy A50 with Sprint I'm in the USA. Hi Bixby does not work on lock screen or with the new galaxy buds. It works when the phone is one and I'm using it. But I can't get it to work when it's locked the screen. I mean when I'm trying to make calls or texts from my galaxy buds when the phone is in my pocket and I can't. Please help.

Screenshot_20190902-212726_Bixby Voice.jpg

 

1 REPLY 1
Samsung Moderator
Samsung Moderator

Re: Hi Bixby not working on lock screen

Hey, give this a shot:

 

Go to Settings > Apps > Show system Apps (click on the 3 vertical dots upper right of screen) >
 Bixby Vision > Storage > Clear Data and Clear Cache. 
 then 

 

Go to Settings > Apps > Show system Apps (click on the 3 vertical dots upper right of screen) >
 Bixby Voice > Storage > Clear Data and Clear Cache. 
 then 

 

Go to Settings > Apps > Show system Apps (click on the 3 vertical dots upper right of screen) >
 Bixby Home> Storage > Clear Data and Clear Cache. 
 then 

 

Go to Settings > Apps > Show system Apps (click on the 3 vertical dots upper right of screen) >
 Bixby Service> Storage > Clear Data and Clear Cache. 
 Restart Phone
 

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