Original topic:

How do I factory reset. Phone keeps blocking

(Topic created: 11-29-2022 03:31 AM)
Matt123
Astronaut
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The phone Keeps blocking me me from factory reset. I want to remove apps and it won't let me. It keeps saying verify irs me even though my fingerprint has opened up the phone
5 Replies
useryRpNKXHsND
Cosmic Ray
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1. FIRST, make sure you back up your phone.
2. Press and hold the Volume UP and Power botton simultaneously until the Samsung logo sign appears, then release both buttons
2. Use the Volume button (down) to scroll the "Factory Reset). Make sure that this is what you want to do.
3. Use the power button to Select the option. Voila!! Good luck
user751201tmO21
Honored Contributor
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You missed a step.

In between step 1 and step 2, :
1.5) "power off the phone"
useryRpNKXHsND
Cosmic Ray
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Thanks for the observation
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Bearjames
Astronaut
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It's great
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Bearjames
Astronaut
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Is it the ultra
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