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Original topic:

I have a Galaxy A11. It keeps interrupting to need an update. I have no wifi acc

(Topic created: 05-23-2021 10:06 AM)
Lydianon
Astronaut
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Other Mobile Devices
I have no wifi access at all. I have the phone setting to Only use mobile data. But it keeps telling me it wants a big update so 'connect to wifi'. IT DOES NOT GIVE AN OPTION TO UPDATE WITH MY MOBILE DATA. It's either "Connect to wifi now" or 'Get this message again Later'. I'm crying- idk what to do?!  I cannot get any wifi passwords so that's Not an option. 

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Solution
SamsungAdam
Samsung Moderator
Samsung Moderator
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Other Mobile Devices

Thank you for reaching out. As product updates are pushed through the carrier, you would need to reach out to your carrier for further assistance. The carrier is able to put a block on how you are able to do product update on your devices.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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1 Reply
Solution
SamsungAdam
Samsung Moderator
Samsung Moderator
Options
Other Mobile Devices

Thank you for reaching out. As product updates are pushed through the carrier, you would need to reach out to your carrier for further assistance. The carrier is able to put a block on how you are able to do product update on your devices.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context