Original topic:

I've lost all my photos using Samsung dex. Not sure how but cannot retrieve them

(Topic created: 10-25-2021 02:51 PM)
Kelley37u3
Astronaut
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Lost all my photos using Samsung dex. Cannot retrieve them through trash, one drive, google photos. Just gone. Anyone use dex and have a solution? Called Samsung and phone provider...nothing. 
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3 Replies
Searching952
Astronaut
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I just did also needed for insurance claims. Any wY to retrieve
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MrJell_Lee
Supernova
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have you tried speaking to Samsung support or submit an error report to Samsung Members?

Tho it's too late to collect issue related logs but still worth reaching out to the engineers to see if they can help.

Maybe if you create some images/pictures as a sample and reproduce the issue prior to submitting at ticket, the engineers might help figure out where the pictures might be.

Kelley37u3
Astronaut
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I've called 3 times and disconnected after they were remote each time. No help there, unfortunately. And never a call back.
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