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userFQySptwCiJ
Constellation

Issue since the android 8.1.0 update on Galaxy J7

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Ever since last year when the Samsung Galaxy J7 SM-J727A got the Android 8.1 update it tends to stop charging around 87% and I have to unplug it and plug it back in for it to go further. It's not any apps or a virus on my phone because I've reset it several times in the recovery. I have a new charger and a different adapter but it still tends to do it. I also bought a new battery. The battery lasts longer but it still tends to stop at 87%. Does anyone know what I should do?

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Samsung Moderator
Samsung Moderator

Re: Issue since the android 8.1.0 update on Galaxy J7

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At this time I would recommend taking your phone to a local uBreakiFix location so they can evaluate it.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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8 REPLIES 8
userFQySptwCiJ
Constellation

Re: Issue since the android 8.1.0 update on Galaxy J7

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It never had this issue when it was android 7.0 it started after it upgraded to 8.1

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Samsung Moderator
Samsung Moderator

Re: Issue since the android 8.1.0 update on Galaxy J7

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Have you tried charging the phone while it's in safe mode?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Samsung_a2CaTVQ
Astronaut

Re: Issue since the android 8.1.0 update on Galaxy J7

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I would try replacing power cable as well unless your charging wireless.

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userFQySptwCiJ
Constellation

Re: Issue since the android 8.1.0 update on Galaxy J7

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Ok I will try and see if a new charger will fix the issue i will reply with the results when i get the new charger

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userFQySptwCiJ
Constellation

Re: Issue since the android 8.1.0 update on Galaxy J7

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No it didn't fix the issue it still does it

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Samsung Moderator
Samsung Moderator

Re: Issue since the android 8.1.0 update on Galaxy J7

JUMP TO SOLUTION

At this time I would recommend taking your phone to a local uBreakiFix location so they can evaluate it.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in original post

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userFQySptwCiJ
Constellation

Re: Issue since the android 8.1.0 update on Galaxy J7

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If you have this issue then take it to your phone provider because it means the charging port on the phone is messed up

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userFQySptwCiJ
Constellation

Re: Issue since the android 8.1.0 update on Galaxy J7

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Actually one of the people from the AT&T support said that its a bug that is caused by the latest firmware. So the charging issue is caused by android 8.1 not by your phone its the software

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