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Astronaut

Issues regarding fingerprint

I'm using Galaxy A50. Recently facing issues regarding fingerprint sensor. I can't change my fingerprint. It's showing that " Fingerprint sensor calibration needed". Need a solution for this.          

1 REPLY 1
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Supernova

Re: Issues regarding fingerprint

@userdrMpJ3rUH9 have you tried the Samsung Members app and its interactive check for issues>?

 

  1. Open the Samsung Members app
  2. Tap on "Get Help"
  3. Tap on "Interactive Checks"
  4. Tap on "Fingerprints"

 

If that doesn't help you may need to try more troubleshooting:

 

  • Make sure the device is fully updated from Settings >> Software Update
  • Boot into Safe Mode and try this action again. If it works you may need to remove any recently installed apps. Then reboot to try again.
  • Try wiping the device cache and then this action again.
  • Try resetting the device and then this action once again.
 

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