I recently purchased a new Samsung J3 Emerge from a sprint based carrier, which means I got the sprint version of the phone. Both Sprint and my carrier claim that the phone has Mobile hotspot and tethering as a function in the phone. I checked with my carrier and the Mobile hotspot is turned on when I check on my account on their website.
However, when I look at the connections settings on the phone there is no mobile hotspot/tethering option. My phone software is up to date.
The phone model number is SM-J327P
The baseband version is J327pvpu4arj2
I would appreciate it if someone could tell me what is wrong with the phone?