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Constellation

J3 Emerge hotspot and tethering not available

I recently purchased a new Samsung J3 Emerge from a sprint based carrier, which means I got the sprint version of the phone. Both Sprint and my carrier claim that the phone has Mobile hotspot and tethering as a function in the phone. I checked with my carrier and the Mobile hotspot is turned on when I check on my account on their website.

However, when I look at the connections settings on the phone there is no mobile hotspot/tethering option. My phone software is up to date.

 

The phone model number is SM-J327P

The baseband version is J327pvpu4arj2

 

I would appreciate it if someone could tell me what is wrong with the phone?

2 REPLIES 2
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Samsung Care Ambassador

Re: J3 Emerge hotspot and tethering not available

The Sprint instructions imply the setting is in a different location. See https://support.sprint.com/support/tutorial/Set-up-WiFi-hotspot/WScenario_542_63527_771_en_272-dvc10...

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Constellation

Re: J3 Emerge hotspot and tethering not available

Sorry, but that is not the solution for me. There is no option anywhere in the settings menu for the Hotspot.

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