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Astronaut

J3 Luna Pro on Android 6 won't Update to 7.1

I've been trying to update my phone to Android 7.1 (Nougat). At the moment, it's at Android 6.1 Marshmallow. J3 Luna Pro. I believe I'm behind several updates.i also keep getting the message that reads: (Your phone requires 1 or more software updates. When you receive a notification, please sign on to Wi-Fi and click "Install" to proceed with this secure update.) A year has passed since I got the first message. Every month I get it and I should be expecting another one soon. Do i have to reach my service provider or use Smart Switch? Can anybody give assistance?

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Constellation

Re: J3 Luna Pro on Android 6 won't Update to 7.1

Mine won't update either, it has some thing to do with your phone carrier from what I was told. Now I do not know if that is true or not, it is a shame you buy a phone and you can't even update it to stay current, now when all apps switch to 7.0 Nougat and mine is wont update, I guess I will have to hire a lawyer to sue just to get an update, which is sad. I will have to spend $5,000.00 just to get a lawyer for a stupid update!!


@Little30Flames wrote:

I've been trying to update my phone to Android 7.1 (Nougat). At the moment, it's at Android 6.1 Marshmallow. J3 Luna Pro. I believe I'm behind several updates.i also keep getting the message that reads: (Your phone requires 1 or more software updates. When you receive a notification, please sign on to Wi-Fi and click "Install" to proceed with this secure update.) A year has passed since I got the first message. Every month I get it and I should be expecting another one soon. Do i have to reach my service provider or use Smart Switch? Can anybody give assistance?


 

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Halo

Re: J3 Luna Pro on Android 6 won't Update to 7.1

Android 6 is the final updates for your device thanks for reaching out

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Astronaut

Re: J3 Luna Pro on Android 6 won't Update to 7.1


@KVDV wrote:

Android 6 is the final updates for your device thanks for reaching out


@KVDV Why is that Android 6 is the final update? We should be able to receive the other updates instead of being left behind. Please explain. Thank you!

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Anonymous
Not applicable

Re: J3 Luna Pro on Android 6 won't Update to 7.1

its probably the next software that isn't compatible with the phone. phones ususally don't upgrade if it's more than 2 years old.

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