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Lurch
Constellation

J7 Prime Battery Drain After Oreo Update

My j7 prime from t-mobile has been suffering from battery drain since the oreo update last September. It charges until 88% & just hangs there for hours. My phone is a lil bit older than 2 years but there's nothing wrong with it besides this. I would appreciate any positive feedback for this inquiry.

2 REPLIES 2
Samsung Moderator
Samsung Moderator

Re: J7 Prime Battery Drain After Oreo Update

Have you tried removing the battery, and then restarting the device?


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Samsung Care Ambassador

Re: J7 Prime Battery Drain After Oreo Update

Since steroids toot can try: 

1: cleart the cache partition 

2: back up your data and factory reset

3: take the battery out,  press power for 10 seconds and replace the battery. 

And 4: Getty a new battery as your office is over 2 years old and batteries die. 

 

I hope this solves your issue. 

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