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usere2h64ni02r
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J7 Prime Forgotten Password

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Hi 

 

I have a J7 Prime that has finger print enabled and password enabled for high security. Now I cannot access the phone as I don't remember the lock screen password. I haven't  register my phone with Samsung Find. However, I have a google account on my phone but when I tried to change the lock passsword from my Find my Phone in the google account it says that "If you already have a screen lock, it will be used instead of the password you just set up." So I cannot change the password from my google account. I cannot make a factory reset as I need to save my photos and documents from the phone.

What can I do? Thanks, 

 

JP

1 SOLUTION

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Samsung Moderator
Samsung Moderator

Re: J7 Prime Forgotten Password

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Hey, visit https://findmymobile.samsung.com/. It should help as long as you have your Samsung account information.

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3 REPLIES 3
Samsung Moderator
Samsung Moderator

Re: J7 Prime Forgotten Password

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Hey, visit https://findmymobile.samsung.com/. It should help as long as you have your Samsung account information.

View solution in original post

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usere2h64ni02r
Constellation

Re: J7 Prime Forgotten Password

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Hi 

 

as I mentioned  I haven't  register my phone with Samsung Find as I didn't create a Samsung account with that phone. What can I do?

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Samsung Moderator
Samsung Moderator

Re: J7 Prime Forgotten Password

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Without the Samsung account, you have to have the password.

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