I have a J7 Prime that has finger print enabled and password enabled for high security. Now I cannot access the phone as I don't remember the lock screen password. I haven't register my phone with Samsung Find. However, I have a google account on my phone but when I tried to change the lock passsword from my Find my Phone in the google account it says that "If you already have a screen lock, it will be used instead of the password you just set up." So I cannot change the password from my google account. I cannot make a factory reset as I need to save my photos and documents from the phone.
What can I do? Thanks,
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