J7 maxing out at 90% battery

J7 maxing out at 90% battery

Since I downloaded the latest update, my J7 is only charging up to 90% then stopping. I have been using the original charger, but other chargers give the same result. I have restarted already, with no effect. In Samsung Plus, under the battery section, it says how much longer to charge to get up to 100%, but it won't actually charge. The battery also seems to drain far faster than right before the update.
4 REPLIES
Samsung Moderator

Re: J7 maxing out at 90% battery

Hmm, thanks for reaching out to us about this. How much longer does it show in your Samsung Plus app to get to 100%? Are you using the phone while it's on the charger or do you let it sit by itself to try and gain the full charge? 


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Samsung Moderator

Re: J7 maxing out at 90% battery

Hey @userI3821AAuat We've also had some users on a thread here say that removing the battery and replacing it after a few minutes can help with the charging issue. If it still persists, please let me know.

Astronaut

J7 maxing out at 90% battery

simply take the phone apart take out the battery for 30 seconds reinstall put your phone back together and boom, your good...lol I had the same issue but mine was stuck at 86%
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Samsung Moderator

Re: J7 maxing out at 90% battery

Thanks for sharing your solution with us, @userH075b9huIo! Smiley Happy

@userI3821AAuat, let's try those steps and see if it works for you too. Keep me posted please! 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.