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July 30 system update, now speaker for calls no longer works

(Topic created: 07-31-2022 02:14 PM)
userHK9SD9DLrE
Constellation
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Other Mobile Devices

After my update on my A52, cheap phone, I know,  but I'm in a bind - the update has somehow cut my speaker and calls - incoming/outgoing. The only way I can use my phone to talk is with a wired earbud set. All was fine until this update - as fine as it could be with an inexpensive phone. 

How do we uninstall the latest update? I'm stuck with this phone until my paychecks become more regular after restarting work, in which, I need my phone -- like everyone else. 
 
Any news or assistance found? I've noticed it wasn't just the cheap phones this was happening to 

 

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Samsung_Moderator
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Community Manager
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I am very sorry to hear your A52 speakers aren't working for calls after the latest update, and can understand the frustration and inconvenience. First, I would check your speakers for any signs of damage or anything blocking it, such as lint or dust. Also, check your microphone for similar damage or build-up.
There is also an article with many more steps to test. You can find that here: https://www.samsung.com/us/support/troubleshooting/TSG01001255/#do-basic-troubleshooting-for-the-spe...

If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician. For service in the U.S., you can take the phone to a local uBreakiFix location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: https://bit.ly/3hzZfw8 If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

 

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html



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BCClemons649
Nebula
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It is a known issue. You can try setting your phone to 4G/LTE/3G/2G mode and it might fix it.
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Samsung_Moderator
Community Manager
Community Manager
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Other Mobile Devices

I am very sorry to hear your A52 speakers aren't working for calls after the latest update, and can understand the frustration and inconvenience. First, I would check your speakers for any signs of damage or anything blocking it, such as lint or dust. Also, check your microphone for similar damage or build-up.
There is also an article with many more steps to test. You can find that here: https://www.samsung.com/us/support/troubleshooting/TSG01001255/#do-basic-troubleshooting-for-the-spe...

If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician. For service in the U.S., you can take the phone to a local uBreakiFix location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: https://bit.ly/3hzZfw8 If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

 

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html



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