Keyboard Issues

[Haleystrattman2]

When I go to type and I try to change letters to characters like the question mark or literally any of them it wont let me but instead it puts the letter there and I would like to change it back before I get frustrated and throw my phone. I have a samsung galaxy a20 which I'm gonna upgrade soon

[SamsungJoJo]

Was the device purchased in the US?

Are you using the stock Samsung keyboard when this happens?

[Haleystrattman2]

yes and yes

[SamsungJoJo]

Thank you for confirming this.

Have you attempted to clear the cache/data on the Samsung keyboard app?

Take a look at this link giving additional information on how to clear the cache/data on an individual app: https://www.samsung.com/us/support/answer/ANS00077611/

[Haleystrattman2]

I've done that and it didnt help

[MoniqueO28]

I feel your frustration. Since the Android 11 update my s20 hasn't worked right. But to address your issue, I would ask if you'd be open to trying Keys Cafe in Goodlock?! Maybe that could help.

[Haleystrattman2]

what is that

[SamsungJoJo]

Have you tried testing to see if the symptoms persist in safe mode?

1. Press and hold the Power button until the 'Power off' prompt appears on the screen then release.
2. Touch and hold Power off until the 'Safe mode' prompt appears then release.
3. To confirm, tap Safe mode. The process may take up to 30 seconds to complete. 
4. With Safe Mode enabled, test device and app functionality.