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Astronaut

Keyboard Issues

When I go to type and I try to change letters to characters like the question mark or literally any of them it wont let me but instead it puts the letter there and I would like to change it back before I get frustrated and throw my phone. I have a samsung galaxy a20 which I'm gonna upgrade soon
7 REPLIES 7
Samsung Moderator
Samsung Moderator

Re: Keyboard Issues

Was the device purchased in the US?

 

Are you using the stock Samsung keyboard when this happens?

 

 

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Astronaut

Re: Keyboard Issues

yes and yes
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Samsung Moderator
Samsung Moderator

Re: Keyboard Issues

Thank you for confirming this.

 

Have you attempted to clear the cache/data on the Samsung keyboard app?

 

Take a look at this link giving additional information on how to clear the cache/data on an individual app: https://www.samsung.com/us/support/answer/ANS00077611/

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Astronaut

Re: Keyboard Issues

I've done that and it didnt help
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Galaxy

Re: Re: Keyboard Issues

I feel your frustration. Since the Android 11 update my s20 hasn't worked right. But to address your issue, I would ask if you'd be open to trying Keys Cafe in Goodlock?! Maybe that could help.
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Astronaut

Re: Re: Re: Keyboard Issues

what is that
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Samsung Moderator
Samsung Moderator

Re: Re: Re: Keyboard Issues

Have you tried testing to see if the symptoms persist in safe mode?

 

  1. Press and hold the Power button until the 'Power off' prompt appears on the screen then release.
  2. Touch and hold Power off until the 'Safe mode' prompt appears then release.
  3. To confirm, tap Safe mode. The process may take up to 30 seconds to complete. 
  4. With Safe Mode enabled, test device and app functionality.

 

 

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