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userCj9Kq1e65P
Constellation

Left galaxy bud stopped working after update

I've had the galaxy buds for a month now, the audio cuts off every now and then and now, after the update, my left earbuds stopped working says it's on but wouldn't connect. Resetting doesn't work, I've tried all I could. I am very disappointed with a product that has so many defects. Does anyone have the solution?

2 REPLIES 2
userXLBiU4tXfe
Constellation

Re: Left galaxy bud stopped working after update

Its a bug that has been around for months where each side updates to a different firmware. Once that happens you are pretty much done. Because they don't allow you to update the buds unless they are both connected and since you can't do that anymore you are done

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Samsung Moderator
Samsung Moderator

Re: Left galaxy bud stopped working after update

@userXLBiU4tXfe Can you send me a private message using this link here? Provide the following information.

  • Model number
  • Serial number
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