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Original topic:

Link to Windows: Physical keyboard does not work

(Topic created: 05-24-2021 08:36 AM)
Morgy93
Constellation
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Hello,

 

I'm using the Your Phone app on my Microsoft Surface Book 2 with my Samsung Galaxy A41 to mirror the phone screen to Windows.

Unfortunately, the Surface physical keyboard doesn't work, my phone says no physical keyboard is connected.

 

Also reported here without any help so far: Your Phone: Physical keyboard not recognized (answers.microsoft.com) 

 

Any help?

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Morgy93
Constellation
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The issue is resolved!

Big thanks to whoever is responsible for that!

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4 Replies
edd__ss
Astronaut
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I've the same issue with my Galaxy A41 on my Acer laptop.

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SamsungAdam
Samsung Moderator
Samsung Moderator
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Thank you for this information. This forum is for support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: https://www.samsung.com/us/common/visitlocationsite.html


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Solution
Morgy93
Constellation
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The issue is resolved!

Big thanks to whoever is responsible for that!

View solution in context

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SamsungJam
Community Manager
Community Manager
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We're glad that you're up and running!  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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