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09-09-2021 09:49 PM (Last edited 09-10-2021 07:26 AM by KH_Jenn ) in
Other Mobile DevicesI’m locked out of my galaxy A12 phone. Just got it and I’m a little frustrated. Can you help? Please email me *****
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09-09-2021 10:11 PM in
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09-09-2021 11:24 PM in
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09-10-2021 11:18 AM (Last edited 05-19-2023 12:45 PM ) in
Other Mobile DevicesI understand how frustrating it is to be locked out of your phone. Here are some troubleshooting steps you can try. https://www.samsung.com/us/support/troubleshooting/TSG01001570/
You can also try factory resetting the phone through the Recovery Menu.
To get to recovery mode:
- Turn off phone
- Once off, hold down volume up and power buttons simultaneously
- When Samsung logo appears, release power button BUT KEEP HOLDING VOLUME UP until the recovery menu appears
- Use volume buttons to navigate
- Use power button to select.
If the troubleshooting steps are not helpful, a service evaluation would be recommended. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.
For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html
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