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Original topic:

Locked out of my Galaxy A12 phone

(Topic created: 09-09-2021 09:49 PM)
userWRYDRSBrKP
Constellation
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Other Mobile Devices

I’m locked out of my galaxy A12 phone. Just got it and I’m a little frustrated. Can you help? Please email me *****

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SamsungRei
Samsung Moderator
Samsung Moderator
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Other Mobile Devices

I understand how frustrating it is to be locked out of your phone. Here are some troubleshooting steps you can try. https://www.samsung.com/us/support/troubleshooting/TSG01001570/ If the troubleshooting steps are not helpful, a service evaluation would be recommended. For service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: http://bit.ly/2XERsky



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3 Replies
Nae91
Explorer
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What you mean locked out?? Like you don't know the lock code??
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user_ams007
Samsung Care Ambassador
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Please explain, locked out? The phone ?
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Solution
SamsungRei
Samsung Moderator
Samsung Moderator
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Other Mobile Devices

I understand how frustrating it is to be locked out of your phone. Here are some troubleshooting steps you can try. https://www.samsung.com/us/support/troubleshooting/TSG01001570/ If the troubleshooting steps are not helpful, a service evaluation would be recommended. For service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

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