a month ago
Hi guys I need your help my phone's warranty ends in 2 days I can't lose my Samsung Galaxy J3 Star I don't know what to do with my J3 Star please help me
@AngelChrisGold wrote:Hi guys I need your help my phone's warranty ends in 2 days I can't lose my Samsung Galaxy J3 Star I don't know what to do with my J3 Star please help me
What help do you need?
Thank you for reaching out. Can you please elaborate on the symptoms you are experiencing?
Well my J3 Star has weak charging it won't even charge it right because is draining super fast that's why my phone is failing
4 weeks ago
Thank you for that information. DO you experience these symptoms if you charge your device in safe mode or with the device turned off? Are you using an original Samsung charger?
Yes Yes I am
@AngelChrisGoldAngelChrisGold Have you tried any of these troublesteps here? http://www.samsung.com/us/support/troubleshooting/TSG01001451/#optimize-the-phone-or-tablet-s-batter...
2 weeks ago
Yes I optimized my phone's battery life
Have you tried another charger with your device?
a week ago
Yep it worked