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userXPZQhqJvpV
Asteroid

Media volume won't work a50

Hi,

 

Just want to get advice regarding on my a50 my media volume is not working i can't hear any sound when i play a video, spotify, netflix etc..  I already tried to do a factory reset but it is still not working. Any ideas on this. Ringtone and notifications works perfectly. 

8 REPLIES 8
Samsung Moderator
Samsung Moderator

Re: Media volume won't work a50

When you press the volume key on your phone and then pull the volume down from the top is the media volume turned up?


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userXPZQhqJvpV
Asteroid

Re: Media volume won't work a50

I know the issue now. My phone is still recognizing the im on a headset. Ive already tried cleaning the port for headphone but still no luck. Any suggested steps?

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Samsung Moderator
Samsung Moderator

Re: Media volume won't work a50

Just to clarify, are you using a headset?


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userXPZQhqJvpV
Asteroid

Re: Media volume won't work a50

No im not using a headset.  It still recognising that im on a headset eventhough it is already unplugged. Screenshot_20191126-102622_Chrome.jpg

 

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Samsung Moderator
Samsung Moderator

Re: Media volume won't work a50

Have you attempted to wipe the cache partition for the device? Do you know if this still happens when your device is in safe mode?


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userXPZQhqJvpV
Asteroid

Re: Media volume won't work a50

Yup already tried wipe the cache also tried to do a factory reset. Yup it happens also in safe mode. Do i need to change ng headset port? 

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Samsung Moderator
Samsung Moderator

Re: Media volume won't work a50

If it still happens in safe mode I would recommend having the device evaluated by a certified technician. You may have two options for this depending on your location, you can either visit a local uBreakiFix location or you can ship the device into the service center. 


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WiFi47
Astronaut

Re: Media volume won't work a50

Someone who uses A50!

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