Just want to get advice regarding on my a50 my media volume is not working i can't hear any sound when i play a video, spotify, netflix etc.. I already tried to do a factory reset but it is still not working. Any ideas on this. Ringtone and notifications works perfectly.
When you press the volume key on your phone and then pull the volume down from the top is the media volume turned up?
Just to clarify, are you using a headset?
Have you attempted to wipe the cache partition for the device? Do you know if this still happens when your device is in safe mode?
If it still happens in safe mode I would recommend having the device evaluated by a certified technician. You may have two options for this depending on your location, you can either visit a local uBreakiFix location or you can ship the device into the service center.