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Microphone issues on Galaxy A11

(Topic created: 12-25-2020 08:58 AM)
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userI9bryQy2gn
Astronaut
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Other Mobile Devices

I just purchased the Galaxy A11 and no one can hear me when they call. Breaks up really horribly but I can hear them perfectly. I have to use this for work so what can I do to fix that or is this just a glitch with these phones? Looks like I may have to take it back. 

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SamsungAdam
Samsung Moderator
Samsung Moderator
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Other Mobile Devices

There are a few things that can cause issues with the microphone on your phone or tablet. For example, an external device such as headphones may be preventing the microphone from working. Other times, you may hear a crackling noise, or sounds may be unclear in your recordings if the microphone is having problems. Give this link a try: https://www.samsung.com/us/support/troubleshooting/TSG01001249/

If you have tried the troubleshooting steps above, I would recommend a service repair. You can also reach out to your place of purchase to see what options they are able to provide you.

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 


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1 Reply
Solution
SamsungAdam
Samsung Moderator
Samsung Moderator
Options
Other Mobile Devices

There are a few things that can cause issues with the microphone on your phone or tablet. For example, an external device such as headphones may be preventing the microphone from working. Other times, you may hear a crackling noise, or sounds may be unclear in your recordings if the microphone is having problems. Give this link a try: https://www.samsung.com/us/support/troubleshooting/TSG01001249/

If you have tried the troubleshooting steps above, I would recommend a service repair. You can also reach out to your place of purchase to see what options they are able to provide you.

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.