I have been trying to figure out the solution for a couple of weeks. First contacted Samsung, they of course knew nothing about this issue. They recommended I take it to my AT&T store and have them look at it. Thats all they did, was look at it. I ended up taking it to Phone Doctors earlier this week. I spoke with the tech earlier today. He said there is not water damage on the inside of the phone. They ordered a new port and put it in, but it is still delivering the same message. He is at a loss now as well and trying to consult with others and do research. I am reading some recommendations about changing the settings. However, the phone has been dead for two weeks so am unable to even get it turned on to adjust the settings. When its charging and I hit the start and volume button, it will power on but then immediately dies. Any advice would be greatly appreciated.
Sorry to hear that you are having this experience with your phone. Please provide us with you complete model code. I have also provided some troubleshooting links below that has steps for your issues.
It is SM-G955U. Also as far as the links you sent, none of them are helpful. I took the phone to a repair shop where they had multiple chargers as well and none of them were working. Wireless charge does not work either. The phone has been dead for weeks and cant do the reboot because it cant gather a charge enough to do anything. The charging port has been replaced already; it continues not to charge or do anything except say moisture is detected. The phone technician said it did not appear to have any moisture anywhere in it. It sounds like a software issue.
Are you asking for the IMIE for warranty purposes or something else? If it is for warranty, I have already been told there is not one because I purchased it new on Ebay and Ebay is not a valid reseller.
Yesterday i saw a video in youtube on how to fix this. While the phone starts to open, then you connet the charger. I try it and it work! Other thing i notice today is that when i wss in my bedroom with the AC on, after a while the moisture notification was gone, later after being outside my room for maybe half hour, the notification came back.
It's dirt, not moisture. After trying all of the recommended drying and cleaning methods I finally used a needle to dig around in the port hole. There was a build up of dirt/lint in the back. After digging it out with the needle, phone charged no problem.