cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Constellation

My Galaxy A20 keeps switching itself on while it is locked

My Galaxy A20 keeps switching itself on while it is locked. Several times it has started a radio program and sometimes i even find it is in Settings! It has even dialed a phone number. 

But that is not all.  I would also like to know how to stop the pull-down menu when it is locked.

All help appreciated. (I'm tech-savvy but over 70!).

6 REPLIES 6
Highlighted
Comet

Re: My Galaxy A20 keeps switching itself on while it is locked

Your phone may have been hacked. backup data, reset and possibly get a new number if possible.
Reply
Loading...
Highlighted
Constellation

Re: My Galaxy A20 keeps switching itself on while it is locked

Maybe my phone on mutton gets accidentally tripped in my pocket.  My main concern is that I would like to know how to stop the pull-down menu when it is locked. This seems to be a feature but I have never found how to switch it on or off.  Once the phone starts, I think this is my main problem.

Reply
Loading...
Highlighted
Constellation

Re: My Galaxy A20 keeps switching itself on while it is locked

Obviously Button, not mutton ! Sorry!

Reply
Loading...
Highlighted
Constellation

Re: My Galaxy A20 keeps switching itself on while it is locked

Still no answer yet! - I guess I'll just have to live with the inconvenience (and risk!). - Glen

Reply
Loading...
Highlighted
Comet

Re: Re: My Galaxy A20 keeps switching itself on while it is locked

See what the side key/Bixby key is set to: settings->advance features->side key. what you described doesn't usually happen accidentally. backup your phone and reset it (if you know how to do it safely). you may contact a service center for assistance.
Reply
Loading...
Highlighted
Constellation

Re: My Galaxy A20 keeps switching itself on while it is locked

You may need to turn off Double tap to wake off. Search in your device setting Double tap to wake.

Reply
Loading...