Original topic:

My Galaxy A71 5G can't update software

(Topic created: 07-23-2022 09:00 AM)
willy33
Astronaut
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Other Mobile Devices
My Galaxy A71 5G has not updated software in a while. I still have One UI 2.5 and Android 10. Hte last security patch update was January 1, 2021. I have tried many different ways to update, including Smart Switch to my PC, going to settings and checking for software update, and updating in safe mode. I called Samsung and the person I called wasn't really that helpful. He told me samsung would send me an email that would help me update, but the email sent a link to a youtube video on how to look at what software you have, which I already knew how to do. I got this phone back in Christmas of 2020, so it should have updated right?
Please help.
2 Replies
dpickett_18
Nebula
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Probably sounds too simple but have you held the volume down and power key until the phone restarts then search for a software update
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willy33
Astronaut
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Yes I tried that and it didn't work
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