My Galaxy A71 5G has not updated software in a while. I still have One UI 2.5 and Android 10. Hte last security patch update was January 1, 2021. I have tried many different ways to update, including Smart Switch to my PC, going to settings and checking for software update, and updating in safe mode. I called Samsung and the person I called wasn't really that helpful. He told me samsung would send me an email that would help me update, but the email sent a link to a youtube video on how to look at what software you have, which I already knew how to do. I got this phone back in Christmas of 2020, so it should have updated right?