Original topic:

My Gallery won't save images from Instagram chat, shows incompatible with my phone?

(Topic created: 09-24-2021 08:17 PM)
vampirequeen97
Astronaut
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Other Mobile Devices

My gallery won't save images anymore from Instagram chat and it saids it incompatible for my phone why is that?

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SamsungQue
Honored Contributor
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Other Mobile Devices

I can see have how this issue can be problematic. Have you made sure your phone is up to date? Do you get any error messages? Have you tried clearing the cache partition on your phone? Here are the steps to clear the cache partition.

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all three keys.
  4. An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.
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