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userOipDb17WdO
Constellation

My Samsung A10 Server Error

Screenshot_20190811-044428_Software update.jpg

 

5 REPLIES 5
Samsung Moderator
Samsung Moderator

Re: My Samsung A10 Server Error

Good afternoon,

 

Was the device purchased in the US?

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userOipDb17WdO
Constellation

Re: My Samsung A10 Server Error

Yes mine was bought in the US

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Samsung_JSVFkBS
Astronaut

Yes

Yes

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Samsung Moderator
Samsung Moderator

Re: My Samsung A10 Server Error

If you don't mind providing the model number of your device? Also, try wiping the cache partition to see if that helps.

 

 

Follow these steps:

 

- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the Android logo displays, release all three keys.
- An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
- Press the Volume down key several times to highlight wipe cache partition.
- Press Power key to select.
- Press the Volume down key to highlight yes, them and press the Power key to select.
- When the wipe cache partition is complete, Reboot system now is highlighted.
- Press the Power key to restart the device.

 

Your phone will take a little time booting up after the cache partition is wiped off of its contents as it will rebuild or recreate those caches. Don’t be alarmed if the phone gets stuck on the logo for a minute or two after this just don’t turn it off so that what was deleted will be replaced successfully. So, wait for your phone to become active. Don’t worry, this procedure is very easy and safe to do. You won’t damage your phone just by wiping the cache partition.
 

 

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userOipDb17WdO
Constellation

Re: My Samsung A10 Server Error

I tried wiping the cache and even resetting it. My Model Number is:

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