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Astronaut

My Samsung A30 display is stuck and fingerprint scanner not working

my phones stuck it displays msg 'Tap the Lock icon to unlock your phone and view all your images and videos. finger print scanner is also not working. I can't even switch off or restart my divice. i need quick reply

 

1 REPLY 1
Samsung Moderator
Samsung Moderator

Re: My Samsung A30 display is stuck and fingerprint scanner not working

Have you tried a soft reset of your device? No information will be lost, a soft reset acts as a battery pull. 

-Give these steps a try: Press the volume down and power button at the same time. Hold for 20-30 seconds until the phone reboots.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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