my phones stuck it displays msg 'Tap the Lock icon to unlock your phone and view all your images and videos. finger print scanner is also not working. I can't even switch off or restart my divice. i need quick reply
Have you tried a soft reset of your device? No information will be lost, a soft reset acts as a battery pull.
-Give these steps a try: Press the volume down and power button at the same time. Hold for 20-30 seconds until the phone reboots.