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Astronaut

My email wants me to re-enter password but i cannot get keyboard to activate.

My email wants me to re-enter password but i cannot get keyboard to activate.

1 REPLY 1
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Product Expert

Re: My email wants me to re-enter password but i cannot get keyboard to activate.

Are you talking about the start up screen you see when you reset the phone? Like entering your google info/samsung info to activate the device?

 

Can you try to reset your phone and see if that works?

See if these steps may be helpful.

 

Get into recovery mode:

1. Hold the power button, the volume up button, and the home button together

2. The phone should boot into recovery mode

3. Once its in recovery mode, you can use the volume buttons to move up and down and the power button to select

4. Select "wipe cache"

5. Restart the phone. If that still does not work, repeat steps 1-3, and this time select "factory reset"

6. Restart the phone

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