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Asteroid

My internet data wont work while on phone calls A70

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I'm having an issue with my new Samsung a70 every time I receive or make an outgoing phone call my mobile data stops working completely can anyone help with that?

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Supernova

Re: My internet data wont work while on phone calls

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@Becki-Patricia wrote:

I did reset them both to defaults when you first mentioned it 


Turn your device off and then back on(not just restart it)

Also try to swap sim cards

Contact your sim card provider that doesn't work properly and see what they can do


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17 REPLIES 17
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Supernova

Re: My internet data wont work while on phone calls

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@Becki-Patricia wrote:

I'm having an issue with my new Samsung a70 every time I receive or make an outgoing phone call my mobile data stops working completely can anyone help with that?


Turn off WiFi, if connected

Then initiate a phone call(calling your carrier is fine), wait about 4 seconds

Take screenshot - just want to see what is shown in the status bar


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Asteroid

Re: My internet data wont work while on phone calls

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This is all it hasScreenshot_20190907-094304_One UI Home.jpg

 

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Supernova

Re: My internet data wont work while on phone calls

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@Becki-Patricia wrote:

This is all it hasScreenshot_20190907-094304_One UI Home.jpg

 


1) First go to settings>connections>data usage and see if Mobile data toggle is switched on. If it is, then press back once

2) Now go to Mobile networks and there check to see if settings in network mode are: LTE/3G/2G(just pick the top one in the list).  Then check Access point names and make sure your carrier is selected, you can also tap 3 dots on the top right and select (reset to defaults) - This usually resets the network settings to their defaults

 

Your phone seems to have dual sim, so your settings might have sim 1 and sim 2, so if you have to do same steps for both sim card, if the settings are separate.  I am in US and we don't have dual sim, so don't know how exactly your mobile network settings look like


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Asteroid

Re: My internet data wont work while on phone calls

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Screenshot_20190907-100359_Phone.jpg

I tried what you suggested and I'm still having the problem this is what mine looks like 

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Asteroid

Re: My internet data wont work while on phone calls

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I've just realized its only my sim 2 on Vodafone that's causing me to not be able to stay on the internet while on calls

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Supernova

Re: My internet data wont work while on phone calls

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@Becki-Patricia wrote:

I've just realized its only my sim 2 on Vodafone that's causing me to not be able to stay on the internet while on calls


I see that in your latest screenshot it shows 4G by the signal bars.

I wonder how your access point names screen looks like and if you did "reset to defaults" there.


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Asteroid

Re: My internet data wont work while on phone calls

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Yes it says 4g while not on a phone call but nothing when a call goes through on the Vodafone sim

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Asteroid

Re: My internet data wont work while on phone calls

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I did reset them both to defaults when you first mentioned it 

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Highlighted
Supernova

Re: My internet data wont work while on phone calls

JUMP TO SOLUTION

@Becki-Patricia wrote:

I did reset them both to defaults when you first mentioned it 


Turn your device off and then back on(not just restart it)

Also try to swap sim cards

Contact your sim card provider that doesn't work properly and see what they can do


View solution in original post

Reply
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