JUMP TO SOLUTION Solved

Original topic:

My new galaxy a14 camera says unsupported file, if you try to open any jpg

(Topic created: 12-26-2023 03:16 PM)
1110 Views
youSmoouche
Astronaut
Options
Other Mobile Devices
Just picked up a galaxy a14 5g and the camera app (when opening any photo just taken or screenshot) says, "unsupported format".
Any help would be greatly appreciatedn thanks

1 Solution


Accepted Solutions
Solution
SamsungRyder
Samsung Moderator
Samsung Moderator
Options
Other Mobile Devices

Hello, welcome to the Community, and thanks for reaching out about this. I can understand the inconvenience and confusion with the Camera app not displaying the files it is taking or screenshots. First, what file type(s) are these pictures and screenshots? Checking what @MikenSam suggested would be a good start.

If that does not help, try clearing the app cache and data for the Camera app. This guide will walk you through it: https://www.samsung.com/us/support/answer/ANS00077611/#:~:text=Open%20Settings%2C%20and%20then%20swi....

If that does not resolve the behavior, it is possibly a third-party application that is the root cause. You can find out using Safe Mode: https://www.samsung.com/us/support/answer/ANS00062983/

If the behavior persists under Safe Mode, it may be time to try a factory reset. Follow this guide carefully, and back up everything you wish not to lose beforehand: https://www.samsung.com/us/support/answer/ANS00062029/

If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung  or to ship the phone in for service, please reach out to us via one of the following options:

1. Facebook Messenger: http://m.me/samsungsupport

2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513-

3. Private Message: https://bit.ly/3hzZfw8

If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

 

View solution in context

0 Likes
Reply
2 Replies
MikenSam
Astronaut
Options
Other Mobile Devices
That's crazy never heard of that before but try changing the format of how it saves your pictures it's in the camera app that might work
0 Likes
Reply
Solution
SamsungRyder
Samsung Moderator
Samsung Moderator
Options
Other Mobile Devices

Hello, welcome to the Community, and thanks for reaching out about this. I can understand the inconvenience and confusion with the Camera app not displaying the files it is taking or screenshots. First, what file type(s) are these pictures and screenshots? Checking what @MikenSam suggested would be a good start.

If that does not help, try clearing the app cache and data for the Camera app. This guide will walk you through it: https://www.samsung.com/us/support/answer/ANS00077611/#:~:text=Open%20Settings%2C%20and%20then%20swi....

If that does not resolve the behavior, it is possibly a third-party application that is the root cause. You can find out using Safe Mode: https://www.samsung.com/us/support/answer/ANS00062983/

If the behavior persists under Safe Mode, it may be time to try a factory reset. Follow this guide carefully, and back up everything you wish not to lose beforehand: https://www.samsung.com/us/support/answer/ANS00062029/

If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung  or to ship the phone in for service, please reach out to us via one of the following options:

1. Facebook Messenger: http://m.me/samsungsupport

2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513-

3. Private Message: https://bit.ly/3hzZfw8

If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

 

0 Likes
Reply