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Original topic:

My phone Samsung galaxy m31 stuck on safe mode systemul with black screen

(Topic created: 09-22-2023 08:39 AM)
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islambadawy
Constellation
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Other Mobile Devices

Hello,

I replaced my screen after my screen broken for Samsung m31, after that i figured out stuck my phone on  safe mode systemul with black screen and do restart automatically to android recovery and i cant resolve yet

i don't want wipe rest factory bcz i have important data.. any suggestions.

i searced for this issue i didnt found on the interent 

1 Solution


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Solution
VerbumVeritum
Legendary Samsung Care Ambassador
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Other Mobile Devices
Follow the link below and select your region. Your local Samsung Community will have the most accurate information available and can assist you further with this concern. I wish you the very best!

https://r1.community.samsung.com/?change-country=true

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5 Replies
VerbumVeritum
Legendary Samsung Care Ambassador
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Other Mobile Devices
Have you reached out to the service center that repaired your phone? Which country are you located in?
LongHiker
Legendary Samsung Care Ambassador
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Other Mobile Devices

@islambadawy Since this is the discussion area for Samsung US products and services, the users here probably won't have the information you need. I suggest that you post in the Samsung discussion area for your geographical area to find people with the information that you need. 

Solution
VerbumVeritum
Legendary Samsung Care Ambassador
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Other Mobile Devices
Follow the link below and select your region. Your local Samsung Community will have the most accurate information available and can assist you further with this concern. I wish you the very best!

https://r1.community.samsung.com/?change-country=true

islambadawy
Constellation
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Other Mobile Devices

No matter where im from.. the most important resolve my issues

I can't believe this reply, the problem on my phone don't know which country same in the world

plz some of respect and no racist 

maybe some of the experts here know this issue before and no idea about experts in my region.

Samsung_Moderator
Community Manager
Community Manager
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Other Mobile Devices

Hey, I realize having your phone stuck in Safe Mode can be frustrating. As mentioned by other community members, we currently don't have any troubleshooting steps for this particular matter. Since this phone is not a US model, our assistance is very limited. I realize this is an inconvenience, but I would recommend reaching out to the support in your area. You can do that by visiting the link below.
https://www.samsung.com/us/support/service/locations/

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