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Constellation

My phone gave me a shock!

My Samsung Galaxy A7 phone gave me a serious electric shock and its screen cracked.  The shock was so severe that i could not feel any sensation in my hand for a few minutes, I thought i have lost my hand. i have complained multiple times to the custumer serivice centre and have even written to the CEO but there is no response. Such an irresponisble behaviour by smasung. Shame on such a big-fake brand. 

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Samsung Moderator
Samsung Moderator

Re: My phone gave me a shock!

I apologize for your experience. I will be happy to look into this further. Please send a private message with the full model code and IMEI number of your phone. http://bit.ly/2XERsky



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Constellation

Re: My phone gave me a shock!

# SM-A710FZDFINS bearing Serial # <hidden> IMEI # <hidden>.

 

The long delay and process has already caused a lot of mental and physical harassment to me. I ask for an immediate product replacement, failing to which i shall not hesiate to file a complaint in the Consumer Court under Consumer Protection Act, 2019. 

 

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Samsung Moderator
Samsung Moderator

Re: My phone gave me a shock!

Thank you for the additional information. Regrettably, support for non-US models is very limited. We suggest reaching out to a support team in your area for further assistance. You can do so by using the following link: https://www.samsung.com/us/common/visitlocationsite.html



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Galaxy

Re: My phone gave me a shock!

This thread post is in the wrong forum category. This forum is for Galaxy Fold related.

This post should have been posted in Phones/Other Phones since it relates to Samsung Galaxy A7. If there is a category for this phone model, then this post should go there.
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