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Hedieh
Asteroid

My phone is hacked

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Hello everyone 

Pls help me ::

Recently i installed an app called BTS World . when I open it an error appears that says ::

"error-app-hack

Please contact to your customer services for more information ."

Then i asked someone and he told me that may my phone hot hacked by someone .

Now I really don't know what to do !!!

If my phone hacked by someone what should I do !!!!???

And where is customer service  !??

1 SOLUTION

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Samsung Moderator
Samsung Moderator

Re: My phone is hacked

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Have you tried uninstalling the third party application?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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8 REPLIES 8
MeRvDeRvIs
Astronaut

Is it preventing you from using your device?

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Is it preventing you from using your device?

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Samsung_h35tL87
Astronaut

Hit the + and it should give you a option to get ahold of...

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Hit the + and it should give you a option to get ahold of them.

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Hedieh
Asteroid

Re: Hit the + and it should give you a option to get ahold of...

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I'm so sorry , I didn't get you .

Where is + ..!?

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Samsung Moderator
Samsung Moderator

Re: My phone is hacked

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Have you tried uninstalling the third party application?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Hedieh
Asteroid

Re: My phone is hacked

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I think so , sometimes it came out of the app I'm using or I feel that the speed of my phone became lower 

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Hedieh
Asteroid

Re: My phone is hacked

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I don't think I have Third Party application

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Samsung Moderator
Samsung Moderator

Re: My phone is hacked

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If the application did not come pre-installed on your device, and you downloaded it from the app store, then it would be a third party downloaded application.

Try searching for the uninstall button for the application.

Settings>Applications>BTS World>Force Stop and Uninstall the application and see if your symptoms persist.

Hope this message finds you well!

^SamsungZell


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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sonic65101
Cosmic Ray

Looked it up. Given the game's publisher, the error messa...

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Looked it up. Given the game's publisher, the error message is most likely because your phone has been rooted, the app has been modified to allow cheats, or both. It could also just be you have USB Debugging enabled under Developer Settings.

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