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Constellation

My screen wont respond after updating

My A10s screen stopped responding after the previous update before android 10. I have done the " press power and vol.  Up or down button" but no response still.  Anybody having this problem too or am just the only one.  I can only use the phone now with a 🐭 connectecd by OTG cord.  Plz whats the way forward to fix this .

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Samsung Moderator
Samsung Moderator

Re: My screen wont respond after updating

If you have factory reset the phone or are unable to reset the phone, the next step would be to have the phone evaluated by a certified technician. https://www.samsung.com/us/support/service/



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