I am a trucker that requires my phone to be unlocked from the network because I use it with my GPS so I need to. Be able to change sim cards when I'm in areas where I can't get a signal from tmobile. So I bought my samsung A20 outright and had it unlocked but due to a mishap the insurance had to replace the old phone. Now I can't seem to get it unlocked from the network. Tmobile says only Samsung can do it and Samsung doesn't seem to know what going on does anyone have any suggestions? Thank in advance.
Regretfully, it is up to the service provider to unlock the phone when the phone is received from the provider. https://www.samsung.com/us/support/troubleshooting/TSG01001541/